Why does a ‘Location Error’ or ‘An error occurred’ message appear during the e-sign verification step?

Why does a ‘Location Error’ or ‘An error occurred’ message appear during the e-sign verification step?

This error usually occurs due to restricted browser permissions, disabled location services, network limitations, or the use of a VPN during the e-sign verification process. To resolve the issue, please ensure the following: 

  • Location services are enabled on the mobile device or browser.  

  • Location, camera, and pop-up permissions are allowed in the browser settings.  

  • Google Chrome is used for a smoother and more reliable e-sign experience.  

  • VPNs, office or corporate networks, and restricted Wi-Fi connections are avoided.  

  • The e-sign link is opened in an alternate browser or in incognito/private mode.  

  • If the issue persists, retry the process using a different device or network.  

If the error continues after completing the above steps, please contact the Support Team at 0261-6725555 or connect with the respective branch or broker for further assistance. 

Quick Checks for Seamless E-Sign

Ensure location access and browser permissions are active for a seamless e-sign verification

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