Why do I receive a “Location Error” or “An error occurred” message during the e-sign verification step?

Why do I receive a “Location Error” or “An error occurred” message during the e-sign verification step?

This error typically occurs due to security restrictions or permission settings on your phone or browser that interfere with the eSign process.

Issue	On Phone (Mobile Browser/App)	On Web
Location services disabled	Go to phone settings and enable Location Services.	Ensure location access is enabled in your browser (Chrome recommended).
Browser/App permissions blocked	Allow location, camera, and pop-up permissions for your browser/app.	In browser settings, allow permissions for location and pop-ups for the eSign page.
Using a restricted network or VPN	Switch to a secure Wi-Fi or mobile data. Disable VPN if active.	Avoid using VPNs or corporate networks that may block eSign links.
Security or high-risk location blocks	The system may block access from flagged regions. Try again from another location or device.	Same – retry from a different IP/location or use a personal network.
eSign link not working	Copy the eSign link and open it in a different browser (e.g., Chrome). If still not working, try from a laptop.	Try opening the link in a different browser or incognito mode.
Persistent error	Contact support team for further help.	Contact support team for further help.

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