What should be done in case of a CTCL and AP address mismatch?

What should be done in case of a CTCL and AP address mismatch?

  • If there’s a mismatch between your registered address and the CTCL terminal address, follow the scenarios below:
ScenarioAction Required
If the Registration address is correct but the CTCL address is incorrectThen submit a request to the KYC team to update the CTCL address.
If the Registration address is incorrect but the CTCL address is correctThen Raise a request with the AP Cell along with address proof for an Exchange update
If Both registration and CTCL addresses are incorrectThen update the AP registration first, then update CTCL with the KYC team.